milyhya Account & Payment FAQ

We require one government-issued photo ID to verify your identity. Acceptable documents include a national ID card (KTP), passport, driver's license, or residence permit. Your document must show your full name, date of birth, and photo clearly. Upload a clean image of both sides (front and back) through your milyhya account under Account → Verification. KYC verification typically completes within 24 hours. If your document is rejected, we send an email explaining why—common reasons include poor image quality, expiry, or mismatched name. You can resubmit anytime. We store your KTP or passport image securely on encrypted servers and do not share it with third parties. Verification is mandatory before you can withdraw funds from milyhya.

On the milyhya login page, tap "Forgot Password?" below the password field. Enter the email address associated with your account. We send a password reset link to that email within minutes. Click the link, enter a new password (minimum 8 characters, include uppercase, lowercase, and a number), and confirm. Your new password takes effect immediately. If you do not receive the reset email, check your spam folder or contact our support team via live chat. For security, password reset links expire after one hour. If your link has expired, request a new one. Do not share your reset link with anyone, and never give your password to milyhya staff or other users.

milyhya accepts deposits via multiple payment methods. DANA, e-wallet, mobile banking, local payment, and online payment typically process amounts from our welcome offer to our welcome offer per transaction. e-wallet transfers work similarly. Direct bank transfers via mobile banking, local payment, online payment, or e-wallet can accommodate larger amounts—check with your bank for daily transfer limits. Your account may have a deposit cap based on your verification level and account age; check Account → Payment Methods to see your limits. Each deposit method may have its own minimum and maximum. If your transaction fails, milyhya refunds it to your original payment method within 1–3 business days. Deposits are instant once confirmed, and your balance updates in real time on the milyhya app and website.

If a deposit or withdrawal does not complete, milyhya displays a status message in your Account → Transaction History. Common reasons for incomplete transactions include insufficient balance on your payment method, network interruption, or a temporary issue with the payment provider. For deposits, if the payment was deducted but your milyhya balance did not update, the refund typically arrives within 1–3 business days. You can also check your bank or e-wallet app to confirm whether the money left your account. For withdrawals, if your request is still "pending," our review process is underway. Standard review is 24–48 hours. If your withdrawal is "declined," we send an email explaining the reason—common causes include failed KYC verification or a mismatch between your account name and withdrawal account name. Contact support if you believe the decline was in error, and we will investigate.

Live-dealer tables feature real dealers and real cards or wheels streamed from multi-camera studios. You join a virtual table, see other players' actions, and interact via chat. Popular live games on milyhya include blackjack, roulette, baccarat, and Dragon Tiger. Minimum stakes start low (our welcome offer), and you see all outcomes in real time. Slots are software-based games where you spin reels and match symbols. Slots like Aviator, Sweet Bonanza, Fortune Tiger, Gates of Olympus, and Mahjong Ways have fixed payout rates and no dealer. Slots are faster and require no strategy; each spin is independent. Live-dealer tables involve real human interaction and more deliberation, while slots are instant gratification. Both are available on milyhya on desktop and mobile, and both use the same account balance. Choose live-dealer for social play or slots for quick rounds—you can switch between them anytime.

Our weekly cashback is a recurring promotion available to active players. Each week, milyhya calculates your net losses (total wagers minus wins) across sportsbook, live-dealer, and slots. On Monday morning, we credit a cashback amount to your account automatically—no code needed, no opt-in required. The cashback percentage varies; check the current offer on the Reload Promotion page. Cashback is added as bonus credit and may have playthrough requirements before you can withdraw it—read the promotion terms carefully. Cashback is calculated across all game types equally. If you win more than you lose in a week, cashback may not apply. Cashback is forfeited if you do not log into milyhya within 30 days. We do not combine cashback with other promotions on the same bet.

Our milyhya support team operates during business hours across Indonesian time zones. Live chat is available Monday through Friday, 09:00–22:00 (Jakarta time). On weekends and public holidays such as Idul Fitri and Idul Adha, chat availability may be reduced. You can submit a support request anytime via email, and we respond within 24 hours during business days. For urgent account issues (e.g. suspected fraud, login problems), use live chat during available hours—typical response time is subject to verification. For non-urgent questions, this FAQ page often has the answer. Our support team can assist with account setup, payment troubleshooting, game rules, and general platform questions. They cannot adjust odds or cancel completed bets, but they can explain our policies clearly.